Delegation is an important strategy in staying focused on the core competencies of your business so you can remain competitive. If managing the systems and applications in your organization is diverting the attention of your IT resources, it is time to delegate that responsibility to Ajilon Consulting Outsourcing Services. We manage day-to-day systems and applications functionality, allowing you to dedicate key resources to your primary objectives.
Ajilon Consulting Outsourcing Services include:
- Service Desk
- Desktop Support
- Network & Server Support
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- Application Management
- Consulting Services
- Nearshore & Offshore Outsourcing
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Service Desk
The Service Desk model at Ajilon Consulting allows a single phone call to initiate an escalation process that results in 100% resolution of your problem or request. We manage it from start to finish, using procedures based on internationally recognized best practices that are tailored to your unique operations. We can leverage your tools at your location, or we can use our tools and our location. We work with you to determine the best method for your business, customizing the reports and their distribution to ensure that you get the reports you need when you need them.
Our Service Desk offers 24x7x365 support for:
- All packaged software
- Proprietary mainframe/midrange applications
- Desktops, laptops and PDA's
- Servers and printers
- All operating systems
- All email systems
Back to top Desktop Support
Ajilon Consulting delivers a full-service solution to your desktop support requirements with:
- General technical support
- Global on-site support
- Hardware maintenance
- Move, add and change services
- Network troubleshooting
- Proactive solutions, advice and consultation
- Remote tools to reduce costs
- Software and hardware installations
- Training
Our proven desktop support policies and procedures repository makes it easy for us to leverage our proven processes in your organization.
Network & Server Support
Ajilon Consulting supports the routine administrative, monitoring and troubleshooting tasks of the email, UNIX, Microsoft, NT Servers and network within your organization. Our support can be located on or off-site, providing the following services:
- 24 X 7 X 365 support
- Proactive solutions
- Root cause analysis
- Server and network maintenance and monitoring
- Statistics reports
- Trend reports
- Troubleshooting
- Utilization of appropriate tools
Application Management
Ajilon Consulting brings more than three decades of application management experience and best practices to your organization. We consult with you to quickly gain an understanding of your application environment, then present a solution to help lower the costs of managing and enhancing your existing systems.
Back to top Consulting Services
Ajilon Consulting offers a full range of management consulting services - from strategy development through to implementation - provided by qualified consultants at competitive prices. Our Management Consulting Practice and ITSM/ITIL Services Practice offers strategic advisory solutions. If outsourcing is the best option for your organization, perhaps you would like to improve your IT Service Management processes prior to looking for an outsourcing partner. Ajilon Consulting can partner with you to make the best decisions for your organization.
Nearshore and Offshore Outsourcing
For over 30 years, Ajilon Consulting has been an industry leader in outsourced application development and IT business solutions. Our outsourcing centers in Canada, the United States and Russia add global outsourcing capabilities to our service delivery supply chain with an international network of systems development professionals led by our centralized project management team.
Through our partnership with a leading global software development services provider, Ajilon Consulting can provide offshore outsourcing services at significant savings. To deliver the most innovative solutions to our clients, we utilize the latest technologies, methodologies and tools at two development sites in Russia.
Your Business Will Benefit
Clients are realizing enhanced user satisfaction, response flexibility to market trends and increased employee retention by taking advantage of two significant business values offered by Ajilon Consulting Outsourcing Services:
- Reducing costs of supporting IT infrastructure: Our approach to outsourcing reduces and controls the cost of infrastructure support, while helping clients determine the appropriate scope and priority of support tasks.
- Appropriate use and focus of in-house expertise:Successful organizations have recognized the need to devote internal resources to activities that differentiate them in their market. Ajilon Consulting can help free valuable internal staff to focus on core business activities by taking responsibility for infrastructure support activities.
We Offer Complete Solutions
By combining our IT consulting expertise with a comprehensive plan that includes an initial assessment, solutions development, project scheduling and management, Ajilon Consulting offers an all-inclusive approach to your business challenges. To ensure that our solution satisfies your objectives, each outsourcing engagement is driven by our ITIL-based Service Delivery Methodology (SDM) that incorporates industry best practices and a history of successful delivery to our clients. The scope and specifics of the engagement are regularly reviewed to provide optimum results, and our performance based pricing arrangements guarantee that we meet agreed upon service levels.
Contact Us
Experience the professionalism of an Ajilon Consulting Outsourcing solution by contacting
caninfo@ajilon.comBack to top