Ajilon - Help Desk Services

With the explosive growth of IT innovations, effective systems support has been elevated to a business strategy. More companies are seeking help with their service desk, desktop and server needs to control costs, increase productivity, improve performance and adapt to changing needs and requirements.

"As Agere Systems has worked to optimize its IT services, we looked to Ajilon Consulting to provide a solution that delivered the highest levels of service at a significantly lower cost. The transition of our IT Service Desk to Ajilon was achieved with no service disruption and has enhanced the quality and capability of the Service Desk operations. This allowed Agere, a leading provider of advanced integrated circuits, to focus our efforts on providing the best experience for our customers."

-Ron Roberts
Vice President and CIO Agere Systems

The Service Desk model at Ajilon Consulting allows a single phone call to initiate an escalation process that results in 100% resolution of your problem or request. We manage it from start to finish, using procedures based on internationally recognized best practices that are tailored to your unique operations. We can leverage your tools at your location, or we can use our tools and our location. We work with you to determine the best method for your business, customizing the reports and their distribution to ensure that you get the reports you need when you need them.

Our Service Desk offers 24x7x365 support for:

All packaged software
Proprietary mainframe/midrange applications
Desktops, laptops and PDA's

Servers and printers
All operating systems
All email systems

Service Desk Assessment

Ajilon Consulting utilizes a collaborative approach to defining your service desk needs by allowing our team of technical and project management professionals to customize a solution that supports your business goals and organizational structure. We initiate every service desk engagement with a needs assessment, and offer our help desk evaluation, customer satisfaction review and cost assessment as stand-alone services for analyzing existing support services. Ajilon Consulting can focus their assessment on any business function that you request..

Desktop Support

Ajilon Consulting delivers a full-service solution to your desktop support requirements with:

General technical support
Global on-site support
Hardware maintenance
Move, add and change services
Network troubleshooting

Proactive solutions, advice and consultation
Remote tools to reduce costs
Software and hardware installations
Training

Our proven desktop support policies and procedures repository allows us to leverage our proven processes within your organization.

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Server Support

Ajilon Consulting supports the routine administrative, monitoring and troubleshooting tasks of your organizations' email, UNIX, Microsoft or NT servers. Our support can be located on or off-site, providing the following services:

24 X 7 X 365 support
Proactive solutions
Root cause analysis
Server Maintenance & monitoring

Statistic reports
Trend reports
Troubleshooting
Utilization of appropriate tools

Desktop Deployment

Ajilon Consulting deploys new desktops, software, applications and connectivity on a local, national or worldwide basis, and features:

Centralized command centre
Customized deployment plan
Post deployment support
Services agreement

Site survey
Staging
Training
Vendor management

Your Business Will Benefit

Our services are reliable, supporting your business applications and freeing up key resources so you can concentrate on core competencies and future business needs. We also provide value to the strategic plans of your business through the deployment of:

Account management
Asset tracking
Call tracking
Change management
CPR-Cost prevention & reduction programme
Integrated call & problem management
Problem tracking
Root-cause analysis
Service level management based on your line of business

Ajilon Consulting uses internationally recognized best practices from the Information Technology Infrastructure Library (ITIL), which increases productivity, and offers flexible service delivery at your site, an Ajilon facility, or a combination of both.

We Offer Complete Solutions

By combining our IT consulting expertise with a comprehensive plan that includes an initial assessment, solution development, project scheduling and management, Ajilon Consulting offers an all-inclusive approach to your business challenges. To ensure that our solution satisfies your objectives, each service desk engagement is driven by our Service Delivery Methodology (SDM), which is based on internationally recognized best practices of the ITIL, as well as information from leading service desk industry associations.

Ajilon Consulting has been awarded World Class Status for our help desk services by an independent auditor, the highest certification a service desk can achieve.

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